Delivery Details and Timeframes

Risk in the Goods and/or Services passes to you upon the Delivery of the Goods and/or Services, and You indemnify Driclad against any Loss to the Goods and/or Services occurring after Delivery. You must insure the Goods from the date Delivery takes place. Driclad shall not be liable for any failure to Deliver by any date agreed in writing by Driclad as the date for Delivery or for delay in Delivery of Goods and/or Services occasioned by any cause whatsoever, whether or not beyond the control of Driclad. Driclad will not be liable for any failure to Deliver Goods and/or Services in accordance with any particular requirements specified by you. Failure to deliver part or all of the Goods and/or Services the subject of an Order at any agreed Delivery time will not entitle you to terminate the Contract and/or Order or to claim compensation of any nature. You will not be entitled to reject Goods and/or Services on the basis of late Delivery. Unless otherwise agreed, the cost of delivery of Goods and/or Services to you is your responsibility.

ETA’s for each state are as follows:

Victoria – 5 business days New South Wales – 5 business days Queensland – 5 business days Northern Territory – 11 business days Western Australia – 11 business days South Australia – 11 business days Tasmania – 11 business days

Details of any Australian export restrictions (if applicable)

Not Applicable - Driclad only delivers within Australia.

Refund Policy

Refund and Exchange Policy

Except for defective Goods You will be deemed to have accepted the Goods and/or Services in accordance within the Order placed with Driclad unless you notify Driclad to the contrary within 48 hours of delivery of the Goods and/or Services.

Except for defective Goods, the return of Goods by You for credit will not be accepted without the prior written approval of Driclad provided the Goods being returned:

(a) The freight is pre‐paid;
(b) Are in an unused condition;
(c) Are in the original packaging;
(d) Are unsoiled, not damaged and in resalable condition; and
(e) Are accompanied by a delivery docket (or a copy of it), a written statement including, the original invoice number, date of purchase and reason(s) for return.

The value credited, if any, will be in the absolute and unfettered discretion of Driclad, and in any case limited to the amount originally invoiced for the Goods, SAVE THAT the Goods returned will attract a charge (the amount of which shall be at Driclad's discretion but not less than $250) to cover inspection, documenting, restocking, repacking and any other charges that may be applied by Driclad.